Privacy Policy

This Privacy Policy describes how chauffagegillessareault collects, uses, and protects your personal information when you visit our website and book heritage walks in Riga's Art Nouveau district and Vermanes garden paths. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect various types of information to provide you with the best possible experience and services:

• Personal Information: When you book a walk or create an account, we collect your name, email address, phone number, and age (to ensure appropriate tour selection for retirees)
• Booking Information: Details about your tour preferences, dates, group size, and any special accessibility requirements
• Payment Information: Transaction details processed through secure payment gateways (we do not store credit card information)
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns
• Device Information: Your device type, browser, operating system, and IP address
• Cookies and Tracking: Data collected through cookies and similar technologies to enhance your browsing experience

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your heritage walk bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations, reminders, and updates about your tours
• Improving our website functionality and user experience
• Personalizing content and recommendations based on your preferences
• Conducting research and analytics to understand visitor behavior
• Complying with legal obligations and protecting our rights
• Marketing communications (only with your consent)

We will never sell, rent, or share your personal information with third parties without your explicit consent, except as required by law or to fulfill your service requests.

Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can ask us to correct inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal data, subject to legal requirements
• Right to Opt-Out: You can unsubscribe from marketing communications at any time
• Right to Data Portability: You can request your data in a portable format

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, understand how you use our site, and improve functionality. We use both session cookies (temporary) and persistent cookies (longer-lasting). You can control cookie settings through your browser preferences, though disabling cookies may affect certain website features. For detailed information about our cookie practices, please refer to our separate Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure payment processing, regular security audits, and restricted access to personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please contact us immediately if you suspect any unauthorized access to your account.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of external sites. When you access third-party services through our website, their privacy policies apply. We encourage you to review the privacy policies of any external websites before providing your personal information.

Children's Privacy

Our heritage walks are specifically designed for retirees and mature adults. We do not intentionally collect personal information from children under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following the posting of revised terms means you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.